Getting your refund, replacement or repair

Who to contact, what proof you need, what to do when the company does not answer, and how stores handle recalled products.

Who gives the remedy

The company that recalled the product gives the remedy, as described in the recall notice. For food and medicine, the store or pharmacy that sold it usually also takes it back. For cars, an authorized dealer does the repair.

What you will need

Often only the product, or a photo of it showing the model number, lot code or date. Some companies ask you to cut a cord or mark the product as recalled and send a photo, so it cannot be used again. A receipt is usually not required for a recall, but helps if you have it.

How long it takes

Refunds and replacements can take a few weeks. Repair kits and car parts are sometimes not ready when a recall is announced; the company should tell you when they are.

If the company does not answer

Write down when you contacted them and what they said. Try the other contact options in the recall notice. If you still get no answer, you can report it to the agency that announced the recall (CPSC, FDA or NHTSA).

Watch out for fake recall messages

Real recall notices never ask for payment to get the remedy. If an email, text or call asks for card details or a fee, check the recall on the agency's website or on PlainRecords before you respond.

Questions people ask

Do I have to pay shipping to return a recalled product?

Usually not. Recall remedies are generally free; the notice says how to return the product.

Can the store refuse a refund for a recalled product?

The recall notice says where to go. If the store will not help, contact the company that made the recall.

PlainRecords is independent and not affiliated with any agency or brand. This guide is general information, not medical or legal advice.