New Flyer Xcelsior: Escape/egress/exit

Date

Aug. 22, 2025

Filed by

New Flyer of America, Inc.

Vehicles

New Flyer Xcelsior (2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025)

Component

Structure › Emergency › Escape/Egress/Exit

Description of the defect

New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."

Potentially affected

2354

What can happen

An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.

Remedy

New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.

Owner notification date

Oct. 8, 2025

Recall type

V (vehicle)

FMVSS

217

Influenced by

MFR

Manufacturer's component

Side window kits · WINDOW-INSTALL

Recall number

25V542000

What should I do? Car recall: how to check your car and get it fixed

Source: NHTSA · Vehicle record. View the agency notice. The agency notice governs; check it and the company before acting.